Terms & Conditions
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There are certain terms and conditions we would like to draw your attention to: there are not many, and these are intended to enhance your enjoyment of Carlton Hotels. When you access, browse or use this Site, you acknowledge that you understand and agree to be bound by these use terms and conditions.Thank you for taking the trouble to peruse these terms and conditions that apply to all hotels within the Carlton Group.
All rates quoted are subject to availability and alteration. All discounted rates quoted are limited offers and are similarly subject to availability, a minimum number of nights stay, and a certain number of sharing guests. Although rooms may be available at the time of enquiry, rooms available under special offers will however be limited. While every effort has been made to ensure the accuracy of all information, the Carlton Hotel Group does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed hotels and products.
Deposits / Confirmations – Does not apply to Kinsale Holiday Lodge Bookings
In order to confirm your reservation, we require your credit or debit card details at the time of booking. A deposit of 3% of the total value of your on-line reservation will be applied at the time of your reservation so as to guarantee your booking. Unless otherwise requested, we will email a confirmation of your reservation to your nominated email address.
If you cancel your booking 7 days from your date of arrival, we will not apply a cancellation charge and we will refund your deposit (does not apply to Kinsale Holiday Lodge Bookings); if you cancel between 7 days and up to 48 hours from your date of arrival, we will charge the 1st nights stay to your credit/debit card and retain your deposit; if you fail to cancel your reservation, the entire cost of your reservation will be charged to your credit/debit card including your deposit (does not apply to Kinsale Holiday Lodge Bookings) . Please note that for certain promotions or reduced rates cancellation policies may vary.
While every effort has been made to ensure the accuracy of all information, the Carlton Hotel Group does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed hotels and products.
Please note that different terms, conditions and cancellation policies in relation to all on-line bookings via Carlton Hotels Group websites may apply depending on the hotel, date, room or rate type selected. Please note the details that are provided before you make your on-line booking. Please note that different terms, conditions and cancellation policies in relation to all online bookings via the Carlton Group’s websites apply depending on the room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation.
The Carlton Group website is intended to assist you in making a hotel reservation. Apart from printing information in connection with your travel, copyright does apply to Carlton Hotels Group websites and as such the un-authorised reproduction, selling, re-selling or otherwise of same is prohibited unless prior written permission to do so has been provided.
Links to Third Party Sites
Links that feature on the Carlton Group Hotel site are links to other sites which we believe, may be of interest to you so as to enhance your Carlton experience . By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.
While every reasonable effort has been made to ensure accuracy of information, the content of the Carlton Hotels Group websites may include technical, typographical or content errors. Therefore, it is important to refer to the disclaimer information below, before using same.
The content of the Carlton Hotels Group websites is provided "as is" without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. The Carlton Group also does not warrant the accuracy or completeness of the information, links or graphics found on Carlton Hotels Group websites. The Carlton Hotels Group may make changes to the content or policies at any time without prior notice.
At the Carlton Hotels Group, the privacy and protection of personal data is treated with the utmost seriousness. Our privacy statement following, sets out the data protection practices currently in place within the company. We fully endorse and adhere to the principles of the Data Protection Acts 1998 and 2003. Specifically, we state that we will: Obtain and process information fairly. Keep it only for one or more specified, explicit and lawful purpose. Use and disclose it only in ways compatible with these purposes. Keep it safe and secure. Keep it accurate, complete and up to date. Ensure that it is adequate, relevant and not excessive. Retain it for no longer than is necessary for the purpose or purposes intended. Give a copy of his/her personal data to that individual, on written request. If at any time you believes that this web site has not adhered to these principles, please notify Carlton Hotels by e-mail at firstname.lastname@example.org and we will use all commercially reasonable efforts to promptly determine and correct the problem.
We fully endorse and adhere to the principles of the Data Protection Acts 1998 and 2003. Specifically, we state that we will:
- Obtain and process information fairly.
- Keep it only for one or more specified, explicit and lawful purpose.
- Use and disclose it only in ways compatible with these purposes.
- Keep it safe and secure.
- Keep it accurate, complete and up to date.
- Ensure that it is adequate, relevant and not excessive.
- Retain it for no longer than is necessary for the purpose or purposes.
- Give a copy of his/her personal data to that individual, on written request.
This site uses the Secure Sockets Layer protocol to protect your online transaction. Secure Sockets Layer is a security protocol that provides communications privacy over the Internet. This allows your computer to communicate with our server in a way that is designed to prevent tampering or message forgery. Your credit card number is also "one-way" encrypted as it enters our databases. This means that it cannot be read from the database by our staff. We will take all reasonable care to keep the details of your order and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when making reservations at this website.
Storing of personal data by the human resources department
Please be aware that all personal data and CVs or resumés submitted via the Carlton Hotel Group websites are stored on a secure, dedicated server for a fixed period of six months only. After this, all data is deleted. This data will only be used for the purpose intended. Access to this data is strictly limited to authorised personnel from Carlton Hotel Group’s Human Resources department.
Cookie usage and storage
We do not store any personal or traceable customer information in the cookies that we use. Additionally, all our cookie data is encrypted to prevent third parties from accessing the information they contain. Each cookie we set lasts only for the duration of each visit.
The following terms and conditions apply to gift vouchers sales.
- Vouchers are non-refundable and must be presented on arrival
- Vouchers are not reservations. Reservations must be made in advance via telephone by calling Central Reservations or with the hotel directly, quoting the voucher reference number.
- All reservations are subject to availability.
- Vouchers are valid for new bookings only.
- Vouchers are only valid for the value specified and any additional charges must be paid directly by the guest
- All vouchers are valid for 12 months from date of purchase, unless specified otherwise
- Carlton Hotel Group cannot accept responsibility for any vouchers that are mislaide, lost or stolen.
- Only original and unaltered vouchers will be honoured.
- Please note that Carlton vouchers are no longer redeemable at The Redcastle Hotel however, the Carlton Hotel Group are honouring all vouchers purchased in the Carlton Redcastle Hotel across all 10 of their hotels in Ireland.
Affinity membership is by invitation only from Carlton Hotels; points awarded are based on rooms business only for valid, confirmed and 'paid for' Carlton rooms reservations; rewards may only be redeemed through Carlton Hotels Corporate Sales Office; rewards and terms may change from time to time without prior notice. The cash equivalent of rewards is not available. Gift Redemptions are subject to participating Carlton Hotels. Carlton reserves the right to cease Affinity without prior notice although points accumulated will be honoured up to 6 months from same.