Terms & Conditions
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Vouchers are valid for 12 months from date of purchase for the amount specified, for new bookings only. Group vouchers can be redeemed against purchases at any Carlton Hotel only, participating hotels are subject to change. Individual hotel vouchers can only be redeemed at the hotel specified.
Delivery of Gift Vouchers
Vouchers are issued either by email or post, to the address specified at time of purchase and can be sent to either the purchaser or to the gift recipient, subject to the purchaser's preference.
Making a Booking with A Gift Voucher
Gift voucher bookings must be made in advance via telephone and are subject to availability. Bookings can be made with Central Reservations on 01-866 7555 or directly with the hotel. At time of booking, vouchers must be specified as the method of payment, by quoting the voucher reference number and the corresponding voucher must then be presented on arrival at the hotel.
Refunds and Cancellations
Voucher are non-refundable and cannot be exchanged, either fully or in part for cash of any amount. Cancellations of bookings made using gift vouchers can only be made in line with the terms and conditions relative to the rate or package booked. Please note that any voucher bookings made for prepaid advance purchase deals (eg: Carlton Saver Rates) cannot be amended or cancelled.
Lost or Stolen Vouchers
Voucher are the responsibility of the customer and any vouchers either lost or stolen cannot be replaced.
The following privacy statement applies to any customer data collected and/or held by Carlton Hotel Group, in relation to gift voucher sales.
At the Carlton Hotels Group, the privacy and protection of personal data is treated with the utmost seriousness. Our privacy statement following, sets out the data protection practices currently in place within the company. We fully endorse and adhere to the principles of the Data Protection Acts 1998 and 2003. Specifically, we state that we will: Obtain and process information fairly. Keep it only for one or more specified, explicit and lawful purpose. Use and disclose it only in ways compatible with these purposes. Keep it safe and secure. Keep it accurate, complete and up to date. Ensure that it is adequate, relevant and not excessive. Retain it for no longer than is necessary for the purpose or purposes intended. Give a copy of his/her personal data to that individual, on written request. If at any time you believes that this web site has not adhered to these principles, please notify the Carlton Hotels Group by e-mail at email@example.com and we will use all commercially reasonable efforts to promptly determine and correct the problem.